allaboutwomen

Do you have good customer service? Even to your free giveaways?

I’ve been pondering over the previous couple of weeks why some WAHP’s have bother rising their business. They host chats or do on-line parties. They do giveaways and exchanges and it appears everything that they can do to assist promote their business. So why do so many fail to get new prospects?

I stumbled throughout the answer this holiday season. I had attended an internet occasion that had giveaways that were sponsored by WAHP’s and their Residence-Based mostly Business. I received two awesome products! I used to be so excited, as they’d make great Christmas gifts. I had received these prizes to start with of November in plenty of time to receive the prizes and wrap them for the holidays. I even instructed my son the awesome gift he was going to have the ability to give to his favourite tutor and he was so excited.

The weeks glided by, I had contacted the sponsors and was instructed quite a few instances that they will be sending out the prizes ASAP. Well, simply yesterday I received one of the prizes. The other, I don’t know if I’ll ever receive.

Now I know that typically things happen that are past our control. I understand that as unexpected things got here up once I needed to ship one thing to another WAHP, but I made certain to tell the particular person what had happened and make sure I’m going out of my approach to mail the merchandise as quickly as possible.

It’s actually no problem in my guide so long as I am knowledgeable that one thing got here up and I used to be not forgotten. BUT when you have contacted a rep quite a few instances to be instructed each time that will probably be despatched out and also you by no means receive the objects, you are likely to lose faith, not within the company this particular person represents, but the actual rep themselves.

My point to this article is: Good customer service is just not restricted to solely those that truly buy objects from you. Good customer service also includes those that have received objects from you. You have no idea who that particular person goes to present your prize to. I planned on placing those businesses playing cards within the package for re-orders, if the particular person preferred the objects there would have been future business.

As a Residence Business Proprietor and a Direct Gross sales Rep myself, I hold observe of those I do enterprise with. Please keep in mind even when someone did not buy an merchandise to still deal with them like a valued customer. I refer individuals to others, if I know they have glorious buyer service. I’ve a list of WAHP’s that I’ll gladly refer others to.

Your predominant purpose in doing giveaways, barters, trades, and prizes are to realize more customers. If you do not deal with those individuals like you would your paying prospects, you’re defeating the purpose of your free giveaways.

Retaining your prospects organized

File field with 3×5 playing cards crammed out with names, emails, what they have purchased, birthdays, handle, telephone quantity, etc., work properly to assist hold you organized.

Have a piece for paying prospects and giveaways and contest winners.

Make a remark of whenever you despatched out their objects and staple the delivery affirmation receipt to the card.

It’s also possible to hold all this information on the computer.

About The Creator

Taylor has been writing articles on-line for nearly 6 years now. Not solely does this author focus on Customer Service, you too can try his latest web site on learn how to convert MKV to VOB with MKV to VOB converter.